As part of our commitment to customer care, GEN Bamboo Watches include a one year repair or replacement warranty. This warranty covers manufacturer defects only. It does not cover normal wear & tear, lost or stolen watches, or damages caused by misuse. We also provide free shipping labels within the continental U.S. for easy warranty repairs. Our one year manufacturer’s warranty begins from the time the watch was purchased. If the defects are irreparable, we will replace the watch.
To request a warranty repair email us at support@genbamboo.com



We hope our products suit you well. However if you are not satisfied with a product, a full refund will be issued. The refund is given for items in their original condition and original packaging within 14 days of receipt. The customer is responsible for all return shipping. Once we receive the item, expect a refund in the original form of payment to be processed within 1-3 weeks. For items purchased from other retailers, please request a return through them.
To request a return, contact us at support@genbamboo.com


Contact Us

Email us at info@genbamboo.com